These general terms and conditions lay down the contractual relations relating to the Trippertybox Service, which is offered on the box.tripperty.com Website.
Trippertybox is a Service provided by Tripperty - La Poste, a French Société Anonyme (limited company) with a share capital of €3,800,000,000, which is registered on the Paris Companies Register under number 356 000 000, whose registered office is at 9, rue du Colonel Pierre Avia, Paris 75015, (referred to below as "La Poste").
This Service is offered to passengers travelling by plane from the Airport named below, from whom an item that is prohibited in the cabin of an aircraft in accordance with the list prepared by the competent authorities, has been confiscated. If the passenger has not subscribed to the Service, he or she will, in any event, be required to hand this item to a security officer at the security checkpoint at the Airport before embarking on the plane, in accordance with the regulations in force.
The terms and expressions beginning with a capital letter have the meaning that is given below, whether used in the singular or the plural.
Airport: means any airport named in Appendix 1 to this document where the Deposited Item is handed over by the Customer.
Parcel Box: means the box in which the Deposited Items are placed when the Customer has stated that they wish to retrieve these items later.
Customer: means the person who has subscribed to the Trippertybox Service under the terms and conditions laid down in the Contract.
General Terms and Conditions of Sale or GTCS: means this document. In the event of a contradiction between the GTCS and any other contractual document, the GTCS will take precedence.
Terms and Conditions of Dispatch: means the specific terms and conditions that apply to the Dispatch of the Item(s), which are set out in Appendix 2 to these GTCS.
Contract: means these General Terms and Conditions of Sale and their appendices, all of the forms completed by the Customer in connection with Service, and the Terms and Conditions of Dispatch, which together form an indivisible whole.
Packaging: means the Packaging used at the Airport in which the Item(s) that are Prohibited in the Cabin are wrapped, and in which they are placed in the Trippertybox Parcel Box. This Packaging has a label with an Identifier.
Despatch: means the conveyance of the Deposited Item by the Carrier to the address chosen by the Customer when he or she subscribed to the Service.
Subscription form: means the form that is available on the box.tripperty.com Website. The Customer must use this form to order the Deposited Item to be taken to the Pick Up Point at the Airport, where it can be retrieved, or to be delivered to a named address. The Customer can also inform Tripperty if he or she does not wish to keep the Deposited Item.
Pick Up Point: means the place at the Airport where the Customer can retrieve the Deposited Item if he or she has chosen this option on the box.tripperty.com Website.
Business Hours: means 9 am to 6 pm, Monday to Friday, excluding bank holidays.
Identifier: means the identification code shown on the Packaging or on the Deposited Item if it does not fit inside the Packaging, which is given to the Customer, and which must be used by the Customer when he or she opts to retrieve the item on the box.tripperty.com Website.
Deposited Item: means an Item that is Prohibited in the Cabin which the Customer hands to the Security agent so that it can be retrieved later. It is placed inside Packaging bearing the Identifier, or a label with the Identifier is fixed to it if it does not fit inside the Packaging.
Item Prohibited in the Cabin: Means an item that may not be taken inside the cabin of an aircraft in accordance with the regulations in force. A list of these items is available on the website of the Direction Générale de l’Aviation Civile (http://www.developpement-durable.gouv.fr/Objets-interdits-ou-reglementes-en.html).
Parties: Means Tripperty and the Customer.
Retrieval: means the return to the Customer of the Deposited Item, in accordance with the Terms and Conditions of Dispatch, when the Customer has opted for the Item to be Dispatched, or to retrieve the item at the Pick Up Point at the Airport.
Trippertybox Service or Service: is the Service that allows Customers to retrieve Items that are Prohibited in the Cabin, which is offered at security checkpoints at Airports by Tripperty under the terms and conditions and within the limits stipulated in the GTCS.
Website: the Website is available at the following address: box.tripperty.com
Carrier: means any service provider that Tripperty may choose, particularly in order to carry the Deposited Items, or that is involved in the provision of the Service.
The Service allows the Customer, when he or she goes through the security checkpoint at the Airport, to have an Item or Items that are Prohibited in the Cabin stored or dispatched. This Service is reserved exclusively for Items that are Prohibited in the Cabin except for items that are excluded from the Service, which are defined in clause 6.
The Customer may subscribe to the Trippertybox Service on the box.tripperty.com Website. Further to a best-endeavours obligation, Tripperty ensures that the service is available 24/7.
By using the Trippertybox Service, the Customer unconditionally accepts the terms and conditions of the Contract.
The applicable General Terms and Conditions of Sale are those in force on the day on which the Customer places his or her order on the Website.
The Customer is informed that if he or she decides not to use the Service before or after the Deposited Item has been placed in the Parcel Box, he or she will not be able to recover it in any event.
4. PERFORMANCE OF THE SERVICE
4.1 Depositing the Item Prohibited in the Cabin in the Parcel Box:
The Service allows the Customer, when going through the security checkpoint at the Airport, to have one or more Items Prohibited in the Cabin stored or dispatched, except for items that are excluded from the Service, which are mentioned in clause 6.
The Customer is then given the tag fixed to the Packaging. If the Item that is Prohibited in the Cabin does not fit inside the Packaging, the tag is fixed to the item itself.
4.2 Subscribing to the Service:
Tripperty enters the Identifiers of the Deposited Items in its IT system on a daily basis.
In order to subscribe to the Service, the Customer must go to the box.tripperty.com Website within a period of twenty-one (21) calendar days as from the date on which Tripperty entered the Identifier into its IT system. This date will be authentic unless the opposite is proved.
When subscribing to the Service, the Customer must enter:
- The Identifier
The option chosen:
- Retrieval of the Deposited Item at the Airport, on a date of his or her choosing, within a period of fourteen (14) calendar days from the date on which he or she subscribed to the Service on the Website, by the Customer, who will have to present his or her identity document, or by any person named by the Customer on the Website, who will also have to present his or her respective identity documents.
- Or the Deposited Item will be despatched to the address given by the Customer on the Subscription Form, within the time limit set in Appendix 3, according to the destination.
- His or her personal information in the fields provided for that purpose: surname, first name, address for invoicing, email, telephone number, bank details.
The Customer guarantees that the personal information is accurate, genuine and up-to-date. The Customer is informed that this information may not be changed once the subscription to the Service has been finalised. The Customer will have sole responsibility for the consequences if the personal information is inaccurate.
In order to subscribe to the Service, the Customer must imperatively have a valid bank card from one of the following issuers: MasterCard, Visa, Carte Bleue, AMEX or American Express except in the case of Airports where is accepted cash payment for retrieving the confiscated Item.
The Customer may also choose not to subscribe to the Service. In which case he or she should inform Tripperty, at the box.tripperty.com Website, that he or she has decided not to keep the Deposited Item, and that Tripperty may keep it, under the terms and conditions and accepting the consequence stipulated in clause 4.5 of these GTCS.
The Customer undertakes to refrain from subscribing to the Service, in accordance with the foregoing terms and conditions if, when the Service is subscribed to, the Customer finds that the Deposited Item is excluded from the Service, in accordance with clause 6 "Excluded Items" of these GTCS.
If the Deposited Item is to be sent outside the European Union, the Customer is invited to check the customs restrictions of the country in which it is to be delivered and to describe the item and state its value on the form on the Website, in accordance with the Terms and Conditions of Dispatch.
The Trippertybox Service may not be used to send Deposited Items that are subject to customs restrictions nor may it be used if the information about the Item, entered by the Customer when he or she Subscribed to the Service, is such that Tripperty would not be able to comply with the customs declarations rules.
In the event the Item is shipped and returned to Tripperty after being refused entry by customs, the Customer may request, within three (3) months of Subscribing to the Service, to (i) ship the Item to France to a specified address and at his or her cost or (ii) to abandon the Item to Tripperty who will then become the owner of the Item with no obligation to reimburse the Customer for the Service. If the Customer remains silent over the above-mentioned time limit, the Item will be considered abandoned.
The Customer must pay for the Service online via the box.tripperty.com Website when he or she subscribes to the Service or payment is made in cash in the Pick up point at the time of the recovery of the Item (in Pick up Points accepting cash payments and identified in Appendix 1).
The Customer will receive confirmation of the subscription by email with the information needed to retrieve the Deposited Item at the Airport, if he or she has chosen this option.
4.3 Retrieval of the Deposited Item at the Airport:
When the Customer has informed Tripperty that he or she wishes to retrieve the Deposited Item at the Airport at which it was left, the Item is sent to the Pick Up Point of which the Customer will be informed in the confirmation email, and from which the Deposited Item will be returned to the Customer.
The Customer must go to the Pick Up Point within a maximum of fourteen (14) calendar days after he or she has subscribed to the Service on the Website, taking the tag that he or she was given when the Prohibited Item was deposited, or the Identifier, or failing that, the confirmation email, along with an identity document. The Pick Up Point will register the retrieve on his device when the Deposited Item is handed over.
The Item may also be retrieved at the Airport by a person other than the Customer, if that person has a power of attorney signed by the Customer authorising the retrieval, which must be prepared using the form provided for this purpose on the box.tripperty.com Website. The Customer's identity document and that of the person bearing the power of attorney must also be presented at the Pick Up Point.
If the Customer perceives that he cannot go to the Pick Up point within the time limit, he has the possibility to ask for a shipping of his Confiscated item. He has to log on the website box.tripperty.com with his Identifier and to clic on ‘Redelivery my Item’. He will have to pay the shipping on the website.
After this time limit, the item will be deemed to have been abandoned and will become the property of Tripperty.
4.4 Despatch of the Deposited Item:
When the Customer has ordered the Deposited Item to be dispatched to an address of his or her choosing, it is delivered to the Carrier no more than forty-eight (48) Business Hours after the Customer has subscribed to the Service on the Website. Confirmation of the dispatch, including the number of the parcel, is sent to the Customer by email, so that he or she can track the parcel's progress on the Carrier's website.
The Dispatch is subject to the Terms and Conditions of Dispatch which are included in Appendix 2. The Customer undertakes to take cognisance of these Terms and Conditions and states that he or she accepts them by subscribing to the Service.
4.5 Deposited Item definitively not retrieved:
The Customer will be deemed to have definitively not retrieved the Deposited Item:
- If the Customer does not subscribe to the Service (in accordance with clause 4.2 above) within a period of twenty-one (21) calendar days after the Item has been deposited in the Trippertybox Parcel Box;
- If the Customer does not come to collect the Deposited Item at the Pick Up Point within a period of fourteen (14) calendar days after he or she has subscribed to the Service on the Website;
- If the Customer chooses to abandon the Deposited Item to Tripperty, by ticking the "I abandon my item" box on the Website;
- If the Customer is not able to produce the tag showing the Identifier that he or she was given when the Item was deposited or, failing that, the Packaging number shown on the tag.
In these situations, Tripperty will be free to dispose of the Deposited Item which has been definitively not retrieved by the Customer, as it thinks fit: It may, for example, destroy it, give it away with a view to its being reused or upgraded, or sell it.
5. COOLING OFF PERIOD
By accepting these GTCS when subscribing to the Service, the Customer authorises Tripperty to start providing the Service, which, given the nature of the Service, cannot be postponed.
The Customer also expressly accepts that the Item will have been stored and retrieved before the expiry of the cooling off period, and therefore expressly waives their right to withdraw from the contract, in accordance with the provisions of article L.221-28 of the French Consumer Code (Code de la consommation).
The Customer is informed that he or she has no right to withdraw if he or she chooses to have the Deposited Item dispatched when he or she subscribes to the Service. The Customer does not have a right to withdraw from the contract with respect to the carriage of goods, in accordance with article L.221-28 of the French Consumer Code.
6. EXCLUDED ITEMS
The Service can be used for all Items that are Prohibited in the Cabin of an aircraft whose dimensions do not exceed 40 cm x 15 cm x 15 cm, to the exclusion of following items :
- items that are prohibited by the Terms and Conditions of Dispatch ;
- weapons and ammunitions ;
- aerosols items ;
- perissables foods that are not in a hermetically sealed packaging ;
- broken objects ;
- too fragiles objects.
In some Airports listed in Apendix 1, items with a larger size can be accepted.
Furthermore, if the Item is to be dispatched abroad or to the French Overseas Collectivities, items that may not be imported into or circulate inside the country of destination or the country of transit, where relevant, may not be carried by the Service.
Under this Artcle, Tripperty reserves the rights to destroy at any time, without any compensation for the Customer, excluded Items that will be mistakenly inserted in a Packaging and placed in the Parcel Box, in particular when a liquid flow or a strong odour is observed.
If so, the Customer will be informed of the destruction of the Item before the Dispatch or the Retrieval.
7. PRICE AND PAYMENT
The prices are listed on the website.
For Items Prohibited in the Cabin with larger size than provided for in the article ‘Excluded items’ and accepted by the Airport, extra costs may be added according to the Airport (2 euros per kilogramme for a shipping in France, 5 euros per kilogramme for a shipping in Eurpe and 10 euros per kilogramme for an international shipping).
Tripperty will notify the total price of the Service after weighing, when the Customer enter the Identifier in order to subscribe to the Service.
When Customers subscribe to the Service online, the price of the Service must be paid immediately. Payments may be made by Visa, American Express, Mastercard, AMEX or Carte Bleue bank cards (the payment will be secure and the data encrypted). The name of the card holder must be given.
Otherwise, payment may be made in cash in the Pick up point at the time of the recovery of the Item (in Pick up Points accepting cash payments and identified in Appendix 1).
The invoice will be sent by email to the Customer in the confirmation of subscription to the Service.
All services are subject to VAT at the rate in force.
In the event of a default or payment incident, Tripperty will not be required to perform the Service and there may be grounds to bring a prosecution or civil action against the Customer.
8. CUSTOMERS' OBLIGATIONS
Customers must fulfil the following obligations:
- The Customer acknowledges that he or she accepts these General Terms and Conditions of Sale and the Terms and Conditions of Dispatch, which are attached as appendix 2, with which he or she was provided when subscribing to the Service on the Website (and which are available on the box.tripperty.com Website, in the GTCS section) and that he or she will comply with them in full;
- The Customer states that he or she is the sole owner of the products, substances or liquids introduced into the Packaging, or that he or she is authorised to dispose of them;
- The Customer undertakes not to subscribe to the Service in order to dispatch or retrieve items that are excluded in accordance with clause 6 above;
- If a Deposited Item is to be sent outside the European Union, the Customer undertakes to declare precisely the products, substances and liquids contained in the Packaging, and undertakes to check and comply with the regulations relating to products and substances that may not be imported into the country of destination;
- The Customer undertakes to provide reliable information, particularly regarding the address to which the items should be sent.
9. FORCE MAJEURE
Should a force majeure event occur, the Parties will not be held liable under the GTCS. Such events are defined in, and the consequences of such events for the performance of the Contract are governed by article 1218 of the French Civil Code (Code civil).
Tripperty's responsibility under the Service begins when the security officer takes possession of the Deposited Item at the security checkpoint at the Airport and comes to an end when the Deposited Item is retrieved.
In the event of a lost or damaged Item, confirmed by the Carrier’s information system, and following an investigation by customer service or proof submitted by the Customer, Tripperty will pay compensation not exceeding €23/kg, no matter the value of the Item.
Tripperty will provide the resources required for the proper performance of the Service, and will make its best endeavours to ensure that it is provided continuously and that the quality is maintained under the conditions stipulated in the Contract.
Furthermore, Tripperty will not be held liable by the Customer in the event of:
- damage being sustained by the Deposited Item due to the Customer's failure to comply with the Contract;
- it is impossible for Tripperty to perform the Service due to the Customer's failure to comply with the customs restrictions or rules;
- negligence attributable exclusively to the Customer;
- a force majeure situation, as recognised by French statute and case law;
- failure of the telephone networks and/or the Internet;
- an error in the personal information provided by the Customer, particularly in the delivery address if the Item is to be dispatched.
Tripperty will not be held liable, in any event, for any indirect damage sustained by the Customer when using the Service, i.e. damage that does not result directly from a failure by Tripperty to perform its obligations under the Contract.
Actions for damages relating to the Dispatch of an Item must be brought within a period of:
- one year from the day after the day on which Tripperty entered the Identifier of the Deposited Item into its system with respect to Items to be sent to Metropolitan France and to the Overseas Departments;
- six months from the day after the day on which Tripperty entered the Identifier of the Deposited Item into its system with respect to Items to be dispatched abroad or to the Overseas Collectivities (to the exclusion of Saint-Pierre-et-Miquelon, Saint-Martin and Saint-Barthélemy which are treated in the same way as the Overseas Departments).
11. GOVERNING LAW – SETTLEMENT OF DISPUTES
The Contract is subject to French law.
The Customer may make a claim relating to the Service in several ways:
- by email to the following address: email@example.com;
- by writing to the following address:
Tripperty by La Poste
58 avenue des Caniers
ZI les Paluds
All claims relating to the Dispatch of an Item must be made within the limitation period stipulated in clause 10.
Compensation will only be paid if the Customer provides evidence, by all means available to him or her, of the reality of the damage sustained (notes, invoices etc.).
When a claim is filed, an acknowledgement of receipt will be issued, which will be proof of the date of the claim.
Tripperty undertakes to respond to the claim:
- within a period of 21 calendar days when the Customer chose to retrieve the Deposited Item at a Pick Up Point, or if the Item was to be dispatched to an address in Metropolitan France;
- within a period of 40 calendar days when the Customer stipulated that the Item should be dispatched to a destination in the Overseas Departments or a destination in certain European countries (Austria, Belgium, Denmark, Finland, Germany, Finland, Greece, Iceland, Italy, Luxembourg, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom) ;
- within a period of 90 calendar days when the Customer stipulated that the Item should be dispatched to a destination in the rest of the world or in one of the Overseas Collectivities (to the exclusion of Saint-Pierre-et-Miquelon, Saint-Martin and Saint-Barthélemy which are treated in the same way as the Overseas Department).
After informing the Customer of its intention, Tripperty may, where appropriate, carry out a thorough investigation, if it considers it to be necessary.
In such a case the above-mentioned time limits within which the claim should be dealt with are suspended.
If the Customer wishes his or her case to be re-examined when the initial claim has been dealt with, he or she may lodge an appeal, under the same conditions as the initial claim, or through a consumers' association.
The case will be heard by the bodies set up by Tripperty to hear appeals.
12. INTELLECTUAL PROPERTY
Tripperty is the holder or is authorised to exploit all of the intellectual property rights relating to the Service. No provision of the Contract may be interpreted to mean that it transfers an intellectual property right to the Customer. The Customer is not authorised to use Tripperty's trademark or trademarks.
13. INTUITU PERSONAE
The Contract may not be assigned by the Customer without Tripperty's prior, written consent.
14. AGREEMENT ON PROOF
The computerised records, which are held in Tripperty's IT systems with reasonable security measures, will be deemed to constitute proof of communications and exchanges between the Parties in connection with the Contract. These computerised records will be authentic until proof is provided to the contrary. The Customer acknowledges that the computerised records may be relied upon against him or her in the event of a complaint or dispute in connection with the Contract.
15. PERSONAL DATA
Under the Contract, the Customer’s data is subject to a data processing whose responsible is Tripperty, 9 rue du Colonel Pierre Avia, 75015 Paris.
The data will be used in the provision of the Service, customer relations management, and in the completion of a prospecting campaign, and will be preserved five (5) years following the date the Service completion.
The Customer’s data are sent to external service providers it may employ to provide the Service and manage customer relations.
The Customer's data will be retained for the duration of the service that is the subject of these GTCS. They may also be forwarded to third parties in order to satisfy the statutory or regulatory obligations.
In line with the regulation applicable to the protection of personal data, the Customer has a right to access, correct, oppose, limit the processing of, and transfer his or her data where possible and to have the data deleted.
The Customer may provide instructions on the handling this data after his or her death.
These rights may be exercised via the following address: firstname.lastname@example.org.
The Customer must specify his or her surname, first name and postal address and attach a two-sided copy of their ID to the request.
If that Customer takes issue with the management of his or her personal data, he or she may submit a claim to the French Data Protection Authority (CNIL).
Appendix 1: geographical scope
- Nice Aiport - Accept the Items Prohibited in the Cabin with larger size than provided for in the article « Excluded Items » with extra costs – accept cash payments
- Marseile Provence Airport – Do not accept the Items Prohibited in the Cabin with larger size than provided for in the article « Excluded Items » without extra costs
- Roissy CDG Aiport (Terminal 2E, 2F, T3) - Accept the Items Prohibited in the Cabin with larger size than provided for in the article « Excluded Items » without extra costs – accept cash payments
- Ajaccio Napoléon Bonaparte Airport - Do not accept the Items Prohibited in the Cabin with larger size than provided for in the article « Excluded Items » without extra costs
- Brest Bretagne Airport - Do not accept the Items Prohibited in the Cabin with larger size than provided for in the article « Excluded Items »
- Ajaccio Napoléon Bonaparte Airport - Do not accept the Items Prohibited in the Cabin with larger size than provided for in the article « Excluded Items »
Appendix 2: Terms and Conditions for the Dispatch of Deposited Items
1. The Processing of the Deposited Items
La Poste processes the Deposited Items that are entrusted to it for dispatch on condition that they comply with these Terms and Conditions for the Dispatch of Deposited Items.
If they do not comply, La Poste reserves the right to refuse or suspend the Dispatch.
When La Poste suspends the Dispatch for this reason, it informs the Customer of this fact, informing him or her of the place and the time limits within which the Deposited Item will be made available. After the time limit has expired, or if the Customer chooses not to retrieve the Deposited Item, La Poste will be free to dispose of it as it thinks fit. If it is not possible to notify the Customer, La Poste processes the Deposited Item in accordance with conditions laid down in clause 6 relating to Items that cannot be delivered.
The related costs will be borne by the Customer. If La Poste did not know that the Item in question was not compliant when the Customer subscribed to the Service, the fact that the non-compliant Item has been processed will not discharge the Customer of his or her liability.
Dispatched Items are subject to the security checks that apply to air transport, which may involve opening the parcel.
The checks will be carried out, in any event, in accordance with the laws and regulations applicable in this field, and within the strict limits of what is necessary for the application of those laws and regulations, in the presence of a representative from La Poste. At each site concerned a procedure, of which details are provided in an appended document, will be followed.
2. Delivering Deposited Items in France
The Deposited Items are delivered through the letterbox at the address given by the Customer.
La Poste does not return to the Customer Items that were delivered at the address given, when the addressee did not take possession of them.
If it is not possible to deliver the Item through the letterbox, La Poste may take the initiative to deliver the Item to any person who is present at the address. It may also deliver the Item to a caretaker or concierge who agrees to take delivery.
La Poste reserves the right to make several attempts to deliver the Item at the address notified by the Customer.
When the Item cannot be delivered for reasons other than those mentioned in clause 6, the postman or woman leaves a notice of attempted delivery. The Item is held at the place mentioned on the notice of the attempted delivery and should be collected in accordance with the conditions stipulated in clause 5. With respect to Items to be delivered abroad, the Item is made available for collection in accordance with the procedures of the foreign partner.
The usual lead time for delivery in Metropolitan France, Monaco and Andorra is 2 to 3 days.
3. Delivering Deposited Items abroad
Items are delivered in accordance with the rules that apply in the country of destination, through the letterbox, at the address given by the Customer or using any other delivery method used by foreign partners.
With respect to deliveries abroad, the digitised signature recorded when the Item is delivered, and reproductions of that signature, are proof that the Deposited Item has been delivered, and the Parties acknowledge that this signature has a legal value which is identical to that of a traditional signature on paper. Neither La Poste nor the foreign partner will be involved in checking the contents of the parcel, if this occurs.
The usual lead time for delivery is 3 to 10 days, depending upon the destination.
4. Changes to the delivery method
In exceptional circumstances, particularly when access to the addressee's letterbox is very difficult or when the delivery would be dangerous for the postman or woman, La Poste will, where appropriate, be discharged of its obligation to deliver the Item within a certain time limit, and reserves the right to change the delivery method. In this case, La Poste will inform the addressee, by all means, that it is impossible to deliver the Item. The Deposited Item is then held and can be retrieved by the addressee in accordance with the conditions laid down in clause 5.
5. Retention and retrieval of Deposited Items at the place mentioned on the notice of attempted delivery
When a Deposited Item is to be retrieved at the place mentioned on the notice of attempted delivery, the addressee, or their representative who must hold a valid power of attorney prepared by the addressee authorising the representative to retrieve mail addressed to the addressee, must present the notice of attempted delivery and an official identity document. Failing this, the representative must present an official identity document in his or her own name, an official identity document in the name of the addressee and the notice of attempted delivery, which constitutes a one-off power of attorney completed and signed by the addressee.
Duties and taxes may be payable when the Deposited Item is delivered, particularly if the Item is subject to customs clearance fees or customs duties.
The Deposited Items are retained at the place mentioned on the notice of attempted delivery for a period of 15 calendar days, from the day following the day on which the notice of attempted delivery was issued. On the expiry of this time limit, La Poste will return the undelivered Items in accordance with the conditions laid down in clause 6.
6. Deposited Items that cannot be delivered
La Poste's commitment to deliver the Deposited Items that are entrusted to it for delivery does not apply to:
- Dispatches for which the address is inaccurate, imprecise, incomplete or illegible;
- Dispatches for which the addressee or the letterbox cannot be found or is inaccessible, except in exceptional circumstances as provided for in clause 4;
- Dispatches for which the addressee refuses to take delivery.
If La Poste is not able to reach the addressee for one of these reasons, La Poste will contact the Customer in order to find out whether he or she wishes to relinquish the Deposited Item definitively, to the benefit of La Poste, without any reimbursement for the Service, or to agree on arrangements for another delivery. The costs of carrying the Item if the Customer chooses to have a second delivery will be borne by the Customer at the prices set by La Poste, which can be seen at https://boutique.laposte.fr/affranchissement-a-domicile/colissimo-en-ligne/tarifs.
7. The Address
The Customer must give the addressee's correct, precise and complete address.
A complete address means an address including, in the following order:
- The name, when the Item has been sent to a legal entity, and/or the surname(s) and first name(s) of the addressee(s) when the Item has been sent to a person(s);
- With respect to residential buildings, the number or name of the building and the staircase, and where appropriate, the number of the apartment or the letterbox;
- the number of the home and the name of the road/street;
- the name of the place, where appropriate;
- where appropriate, information about the type of delivery, the service or subscription chosen (number of the PO box, delivery at a specific time (Course Spéciale), Poste restante, etc.)
- the post code of the place where the destination is located, written in characters in the same format, without any separation point nor particular space after the first two numbers [with respect to French post codes] and the name of the place where the destination is located;
- the CEDEX code, where appropriate;
- the name of the country of destination, where appropriate.
8. The Letterbox
If the postal service is to fulfil the obligation to deliver the Deposited Item there must be a letterbox at the addressee's home or premises, located at the entrance to the property and adjacent to the public highway, which ensures the safety of the mail and speed of delivery, with full regard for the regulations in force, except when a caretaker or concierge takes delivery of the mail.
In residential buildings, the mail is delivered in letterboxes installed at the entrance or in a space at an accessible level, which can be accessed freely by the postman or woman.
In accordance with article R. 111-14-1 of the French Building and Housing Code (Code de la construction et de l’habitation), residential buildings for which planning permission was sought after 12 July 1979 must have a standardised letterbox which can be accessed by the postman or woman (French standards NF D-404 and NF D-405).
If there is no letterbox, or if the letterbox is not accessible or, in the case of a residential building, if there is no name or number on the letterbox, by which it would be possible to connect the Dispatched Item with a letterbox, La Poste will be discharged of its obligation to deliver the Item at the address given by the Customer. In such case, La Poste will make every effort to inform the addressee, by all means, that it is impossible to deliver the Item and will deal with it in accordance with the conditions laid down in clause 6 of this Appendix.
9. Unauthorised Deposited Items
9.1 It is prohibited to subscribe to the Service in order to send the following items, in accordance with the special provisions of the Universal Postal Union (Information on items that may not be sent through the post can be consulted at the UPU website http://www.upu.int/en/the-upu/the-upu.html (this website may be consulted free of charge; however, the operator may impose a connection or communication charge) or on request at a postal outlet) :
Hazardous or dirty objects or substances:
- all goods that are covered by national, European and international regulations on hazardous products such as those defined in the ICAO regulations, which include but are not limited to: explosives, ammunition, gas, solid and liquid flammable substances, oxidising, toxic and/or infectious substances, corrosive or radioactive products, lithium cells and batteries (unless there are specific provisions. Further information is available at postal outlets) ;
- all objects which, by their very nature, wrapping or packaging, may be hazardous for the staff, third parties, the environment, or the safety of transportation equipment, or damage other items being transported, machines, vehicles or items belonging to third parties;
Prohibited items, particularly:
- counterfeit items and/or items that contravene the laws and regulations in force;
- firearms which have not been dismantled and sent separately according to legislation in force;
- goods which require temperature-controlled transport;
- publications or media prohibited by any law or applicable regulations;
- living or dead animals unless exceptions are provided for in regulations in force;
- the sending by post of items which are liable to cause serious injury to human dignity, or damage the integrity or respect of the human body, notably, ashes and funeral relics;
- bank notes, metal coins accepted as legal tender, able to be used to discharge payment obligations, intended for circulation in France, and precious metals.
If the Customer subscribes to the Service in order to send a prohibited Item, no compensation will be paid and he or she may be held liable.
9.2. Items to be sent abroad and to the Overseas Collectivities
Items to be sent abroad and to the Overseas Collectivities (to the exclusion of Saint-Pierre-et-Miquelon, Saint-Martin and Saint-Barthélemy, which are treated in the same way of the Overseas Departments) are governed by the Acts of the Universal Postal Union.
Apart from the Items covered by the restrictions listed in clause 9.1, Items that may not be imported into or circulate inside the country of destination are also excluded from the Service (Information is available on the website of the Customs authority www.douane.gouv.fr or on request at postal outlets). The Customer must obtain the necessary information from the Customs authority. An indicative list of Items that may not be imported into or circulate inside certain countries is also available when the Customer subscribes to the Service on the Website.
Other content may also be prohibited by foreign partners in the various destination countries. The Customer undertakes to comply strictly with these prohibitions and with the rules laid down by the Universal Postal Union (UPU).
9.3. Customs formalities
The Customer must make the necessary customs declarations. He or she is responsible for the information he or she provides when subscribing to the Service on the Website, which is subsequently recorded in his or her name by La Poste on the documents to be submitted to the Customs authorities.
All of the customs declaration fields on the form available on the Website must be completed by the Customer in full.
La Poste will not be held liable in the event of any omission and/or error in the information entered by the Customer (Information about the customs formalities to be completed is available on the www.laposte.fr website (this website may be consulted free of charge, however, the operator may impose a connection or communication charge).
The Customer is required to pay any costs that may be borne by La Poste if the declaration made is dishonest or inaccurate, and any costs incurred by the addressee, if this person does not pay them.
The Customer undertakes to inform the addressee that, when the Item is delivered, La Poste or the postal service in the country of destination may ask for customs clearance fees, customs duties and local taxes to be paid.
It is up to the addressee to pay the customs clearance fees, customs duties and local taxes in the country of destination.
The Deposited Item is only delivered to the addressee after this person has paid the fees, duties and taxes.
When a Deposited Item that cannot be delivered is returned to the Customer, under the conditions laid down in clause 6, La Poste reserves the right to pursue payment of the customs clearance fees, customs duties and local taxes that remain due from the Customer. The Customer will have sole liability for the consequences, particularly financial and criminal consequences, that result from declarations or documents that are not provided, provided late, that contain errors, or that are incomplete or inappropriate. Any false or inaccurate declaration may lead to delays in the delivery of the Deposited Item.